• Welcome to www.paulandjoe-beaute.hk – PAUL & JOE BEAUTE HK Online Boutique. This website is operated by PACIFIQUE AGENCIES (FAR EAST) LIMITED. When you use and/or order products from this website, you agree to accept the clauses mentioned in Online Boutique Terms & Conditions.In case of any discrepancy between the English and the Chinese text, the Chinese text shall prevail.

    PACIFIQUE AGENCIES (FAR EAST) LIMITED shall have the right to change the content of the terms & conditions without prior notice.


    Placing an order

    To review what is available to purchase simply browse the online product catalog. When you have arrived at the item you wish to order, click on "Add To Bag" and then decide your requested quantity (maximum 9 pieces for each item). When your order contains the items quantities you wish to purchase, please login to continue the next step or register if it is your first time to make purchase online. You will then be asked to provide us with your shipping and payment (Credit Card) information.

    Once you have paid via Alipay™, MasterCard™, Visa™,Paypal™ or Unionpay™, your order will be processed online immediately. Once your payment details are verified by Global Payments, we can pack your order and deliver it to you. This transaction will appear on your bank statement as a payment to PACIFIQUE AGENCIES (FAR EAST) LIMITED.

    Order Status Delivery Time(Working days)
    UNDER PROCESSING We are checking out your payment and making packaging and delivery arrangement.(1) Hong Kong Macao China
    1-2 2-4 3-5
    IN TRANSIT We have processed your order and made delivery arrangement. 1-2 2-4 5-7
    PENDING FOR COLLECTION We have shipped your order to our forwarder, you will receive a notification e-mail with tracking code once your order go through the China Customs Office.(2) 1-2 2-4 7-14(3)
    COMPLETED Your order has been completed. Thank you for your support to PAUL & JOE. --- --- ---


    (1) PAUL & JOE BEAUTE HK will send an Order Confirmation email to you after your payment is verified and with our acceptance. The email contains your order details including products code, product description, invoice and delivery address. If you do not receive the order confirmation email within 4 working days, please email to contactus@pafel.com for any assistance.

    (2) PAUL & JOE BEAUTE HK will send a Dispatch Notification email on behalf of our forwarder to you after the forwarder has dispatched your order. You can find your tracking number and the details of your shipment. You can click the following link to track your order. If you do not receive the dispatch notification email, please send an email to contactus@pafel.com for assistance.

    (3) For those orders to be delivered to China especially outside Guangdong province or remote districts (e.g., Liaoling, Ningxia, Xinjiang, Heilongjiang, Neimonggoi) may take a relatively long time, the delivery time may take up to 14 working days.

    The forwarders we provided strives to provide quick and efficient delivery service to you but delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday (i.e. Christmas, New Year, Easter, 10.1 Golden Week, etc). The forwarders have no control over and will not be responsible for any delay.

    Since some of the custom authorities may take a relatively long time for customs clearance and inspections for up to 2 - 3 weeks. Please email to contactus@pafel.com for assistance.

    Forwarder Tracking Links

    Location Forwarder Name Tracking Link
    Hong Kong Kerry Express http://hk.kerryexpress.com/track
    Macao EMS http://www.ems.com.cn
    China EMS http://www.ems.com.cn

    Forms of payment

    PACIFIQUE AGENCIES (FAR EAST) LIMITED website is pleased to accept the following forms of payment:


    PAUL & JOE BEAUTE HK Online Boutique is set up to take immediate orders online via Alipay™, MasterCard™, Visa™ ,Paypal™ and Unionpay™. This transaction will appear on your bank statement as a payment to PACIFIQUE AGENCIES (FAR EAST) LIMITED.

    All prices on this website are processed in Hong Kong Dollars (HK$).

    All orders are acknowledged at current pricing. We will bill at the price in effect at time the payment is confirmed.

    Fraud Protection

    In order to protect you as well as ourselves from fraud or other unauthorized or illegal activity, PACIFIQUE AGENCIES (FAR EAST) LIMITED screen all orders and reserves the right to withhold or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. PACIFIQUE AGENCIES (FAR EAST) LIMITED may request a copy of your credit card statement via email to verify your payment. PACIFIQUE AGENCIES (FAR EAST) LIMITED also reserves the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity.


    Product prices listed on PAUL & JOE BEAUTE HK website are subject to change without advanced notice.